Refund policy
Policy Summary
Return period: 14 days from the delivery date
Exchanges: accepted within the same 14-day window, arranged by email
Refund processing time: 10 business days from receipt of your return
Return shipping costs: paid by the customer (we cover them for faulty, damaged or incorrect items)
Restocking fee: none
Your right to cancel (UK)
If you are in the UK, you have the right to cancel your order within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations. You then have 14 days to return the item. Items must be unworn or unused, with tags, and in their original packaging, with proof of purchase.
Return Conditions
We offer returns under the following conditions:
Return Window: Items can be returned within 14 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.
How to return
Email us at sales@williamclark.co to start a return. We will send you the correct return address and instructions. Please do not send items back before contacting us.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show it.
Exchanges
We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery, and we'll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.
Return costs
If your item is faulty, damaged or not as described, we cover the cost of return and send a replacement or full refund. If you are returning because you changed your mind, the return postage is your responsibility. Our return address may be overseas, so we will always try to resolve minor issues without a return where we can.
Damages and issues
Please inspect your order on arrival and contact us straight away if anything is defective, damaged or incorrect, if so contact customer service team via email: sales@williamclark.co
Contact
Call us: +44 330 165 9752
Monday - Friday 9AM-5PM GMT
Contact form: Contact
Morgan Wayne Ltd
71-75 Shelton Street,
Covent Garden, London
WC2H 9JQ, United Kingdom